FAQ

Shipping

Due to this shop being run by just 1 person, please allow at least 3 weeks for your order to ship. We will try our best to get it out sooner but the set shipping time is 3 weeks. If you really need your order quick, email or DM us to let us know and we’ll try and get it out as soon as possible :). 

Discount codes

We occasionally do special discount code offers on our IG but if you’re looking for a code to work all the time, check out our models discount codes on their IG page. We also have a model highlight story over on our IG with their discount codes for you to pick :).

Refund and Return policy

At the moment we do NOT accept returns. We can however cancel an order within 72hrs of it being placed. Any time after 72hrs there is a slight chance it will NOT be able to get canceled. All sales are final. 

Questions ?

If your question was not answered yet, do not hesitate to get in contact with us via email (shopurbanpupco@gmail.com) or IG dms. Please allow up to 3 business days for a response